Failure to show up for a consultation: Our refund policy stipulates that clients must provide at least 24 hours' notice if they need to cancel or reschedule their consultation. Failure to do so, or if a client does not show up for their scheduled appointment, this will result in a $50 fee.

Style Quiz: In order for our stylist to create the most personalised and effective look books and style guides, the style quiz must be complete to the best of your ability with all questions answered. If your stylist still has questions or concerns relating to your quiz answers, you will be contacted for further questions or be required to attend an online style consultation. This process will ensure that all clients are receiving the best possible outcome for their styling experience.